Cookie Policy
Last updated: March 2025
Understanding How We Use Tracking Technologies
At seranithovia, we're straightforward about how we collect information when you visit seranithovia.com. We use cookies and similar tracking technologies—not because we're trying to be sneaky, but because they help us provide you with the financial stress management resources you're looking for.
Think of cookies as small text files that sit on your device. They remember things like whether you've visited us before or which articles you found helpful. Some cookies disappear when you close your browser. Others stick around longer so we can remember your preferences next time.
What Tracking Methods We Actually Use
We're not hiding anything here. Our site uses several types of tracking technologies, and each one serves a specific purpose. Here's what's running when you browse seranithovia.com:
Essential Cookies
These keep the site functioning. Without them, you wouldn't be able to navigate between pages or access secure areas. They're the foundation of everything else.
- Session management cookies
- Security tokens
- Load balancing identifiers
Functional Cookies
These remember your choices. Maybe you've selected certain preferences for how you want to view financial planning tools. Functional cookies save those decisions so you don't have to repeat them every visit.
- Language preferences
- Display settings
- Form auto-fill data
Analytics Cookies
We want to know what's working and what isn't. These cookies tell us which resources people find most helpful and where folks get confused. It's how we improve the site over time.
- Page visit counters
- Time spent on content
- Navigation patterns
Marketing Cookies
If you see relevant content about financial stress management across different platforms, that's these cookies at work. They help us understand which messages resonate with people who need support.
- Content engagement tracking
- Campaign performance metrics
- Referral source information
How Tracking Actually Improves Your Experience
Let me be specific about what these technologies do for you. When you return to our site, we recognize you've been here before. That means we can suggest resources that align with what you were reading last time. If you were exploring debt management strategies, we won't bombard you with investment advice.
Our analytics show us real patterns—like when most Australians search for financial help (typically Monday evenings and Sunday afternoons). We use that information to schedule new content releases and ensure our support team is available when people need them most.
The functional cookies remember little things. If you've adjusted text size for easier reading or chosen to hide certain tutorial sections, those preferences persist. You shouldn't have to reconfigure the site every time you visit.
Taking Control of Your Cookie Settings
You're not stuck with our default settings. Every modern browser lets you manage cookies, though the process differs slightly depending on which one you use. Here's where to look:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
- Opera: Settings → Privacy & security → Cookies and other site data
Keep in mind that blocking all cookies will break some site functionality. At minimum, you'll need to allow essential cookies for the site to work properly. But you can disable analytics and marketing cookies if you prefer—we'll respect that choice.
Data Retention and Your Privacy Rights
Session Cookies
These disappear immediately when you close your browser. They exist only during your active visit and contain no long-term tracking information.
Persistent Cookies
These remain on your device for set periods ranging from 30 days to two years, depending on their purpose. They allow us to recognize returning visitors.
What Happens to Your Data
Analytics data gets aggregated and anonymized within 26 months. We don't need to know individual browsing histories forever—we're looking for patterns that help us serve Australians dealing with financial stress better.
Marketing cookies typically expire after 12 months. If you haven't returned to our site in a year, we assume you've either resolved your financial concerns or found help elsewhere. Either way, we stop tracking.
Third-Party Tracking Technologies
We work with external services for certain functions—analytics platforms, content delivery networks, and occasionally educational partners. These services may set their own cookies when you visit seranithovia.com.
For example, if we embed a video from an educational platform, that platform might track whether you watched it. We don't control their cookies, but we do choose partners carefully based on their privacy practices.
| Service Type | Purpose | Data Collected |
|---|---|---|
| Analytics Platform | Site performance monitoring | Page views, session duration, device type |
| Content Delivery | Fast resource loading | IP address, browser type, access times |
| Video Hosting | Educational content delivery | View counts, playback completion |
| Form Processing | Contact inquiry handling | Submission data, interaction patterns |
Mobile App and Device Tracking
If you access seranithovia.com through a mobile browser, the same cookie policies apply. Mobile browsers handle cookies similarly to desktop versions, though storage limits may differ.
We don't currently offer a native mobile app, but if we develop one in the future, it would use mobile-specific tracking technologies like device identifiers and app analytics. Those would be covered under a separate app privacy policy with full disclosure before you download anything.
Changes to This Policy
Technology changes. Privacy regulations evolve. When we update this policy, we'll change the date at the top and notify regular users through a banner on the site. Significant changes might prompt an email if you've subscribed to our resources.
We review this policy every six months to make sure it accurately reflects our practices and complies with current Australian privacy standards. The last review happened in March 2025, and the next scheduled review is September 2025.
Questions About Our Cookie Usage?
If something in this policy isn't clear, or if you want specific information about how we're tracking your visits, contact our privacy team. We're based in Sans Souci and actually respond to these inquiries—usually within two business days.
Get in Touchseranithovia operates at Shop 3/456 Rocky Point Rd, Sans Souci NSW 2219, Australia. You can reach us at +61732524111 or support@seranithovia.com for any privacy-related concerns. We take Australian Privacy Principles seriously and work to maintain transparent data practices that respect your rights while providing helpful financial stress management resources.