seranithovia

Who We Are

seranithovia operates from Shop 3/456 Rocky Point Rd, Sans Souci NSW 2219, Australia. We provide financial stress management services to individuals across Australia who need support managing their financial wellbeing.

When we say "we," "us," or "our" in this policy, we're referring to seranithovia. This privacy policy applies to all information collected through our website, email communications, and any related services we offer.

Under Australian privacy law, we're considered a data controller. That means we decide how and why your personal information gets processed. We follow the Australian Privacy Principles outlined in the Privacy Act 1988.

What Information We Collect

The information we collect depends on how you interact with our services. Here's what we might gather:

Information You Give Us Directly

Your name and contact details when you reach out through our contact form or email us
Details about your financial situation when you request our services
Payment information if you use our paid services
Any other information you choose to share with us in communications

Information Collected Automatically

Your IP address and general location data
Browser type and device information
Pages you visit on our website and how long you stay
Referring website or search terms that brought you to us

We don't collect sensitive personal data unless you voluntarily provide it to us. We'll always tell you before collecting any particularly sensitive information and explain why we need it.

How We Use Your Information

We use the information we collect for specific purposes that help us serve you better. Everything we do with your data connects back to providing financial stress management support.

Purpose	Legal Basis
Responding to your inquiries and providing requested services	Contract performance and legitimate interest
Improving our website functionality and user experience	Legitimate interest in business improvement
Sending service updates and educational content about financial wellness	Legitimate interest with opt-out option
Complying with legal obligations and regulatory requirements	Legal obligation
Protecting against fraud and unauthorized access	Legitimate interest in security

We don't sell your personal information to third parties. We don't use your data for automated decision-making that would significantly affect you without human review.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.

Correct Inaccuracies

If information we hold about you is wrong or outdated, you can ask us to correct it. We'll update our records promptly.

Delete Your Information

You can request deletion of your personal data, subject to legal obligations that might require us to keep certain records.

Opt Out of Communications

You can unsubscribe from our emails at any time using the link in every message we send.

Object to Processing

You can object to how we process your information in certain circumstances, particularly for marketing purposes.

Lodge a Complaint

If you're unhappy with how we handle your data, you can complain to the Office of the Australian Information Commissioner.

To exercise any of these rights, contact us at support@seranithovia.com or call +61732524111. We'll verify your identity before processing requests to protect your information.

How We Share Information

We share your information only when necessary to provide our services or comply with the law. Here's who might receive your data:

Service Providers

We work with trusted third parties who help us run our business. This includes website hosting providers, email service platforms, and payment processors. These providers can only use your information to perform services for us and must protect it appropriately.

Legal Requirements

We might disclose your information if required by Australian law, court order, or regulatory authority. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If seranithovia merges with another organization or sells assets, your information might transfer to the new entity. We'd notify you before this happens and explain any choices you have.

We don't share your personal information with marketing companies or data brokers. Any third party we work with must meet our privacy and security standards.

Data Security Measures

Protecting your information matters to us. We've implemented technical and organizational measures to keep your data secure.

Encryption of data in transit using SSL/TLS protocols
Secure storage systems with restricted access controls
Regular security assessments and vulnerability testing
Employee training on data protection and privacy practices
Physical security measures at our office location
Incident response procedures if a breach occurs

While we take security seriously, no system is completely foolproof. If we discover a data breach that poses serious risk, we'll notify affected individuals and the relevant authorities as required by law.

How Long We Keep Your Data

We don't keep personal information longer than necessary. Retention periods depend on why we collected the data and any legal requirements.

Inquiry Information

Contact form submissions and initial inquiries are kept for 2 years, then deleted unless you become a client.

Client Records

Active client information is retained during our relationship and for 7 years afterward to comply with Australian financial record-keeping requirements.

Marketing Communications

Email addresses for newsletters are kept until you unsubscribe, then removed within 30 days.

Website Analytics

Anonymous usage data is retained for 26 months to help us understand website performance trends.

After retention periods expire, we securely delete or anonymize your information so it can no longer identify you.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and understand how people use our site. A cookie is a small text file stored on your device.

Types of Cookies We Use

Essential cookies that make the website work properly
Analytics cookies that help us understand website usage patterns
Preference cookies that remember your settings

You can control cookies through your browser settings. Blocking certain cookies might affect website functionality. We don't use advertising or tracking cookies from third-party networks.

International Data Transfers

Your information is primarily stored and processed in Australia. Some service providers we use might process data outside Australia, including in the United States or other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place. This might include standard contractual clauses approved by Australian authorities or verification that the receiving country has adequate privacy protections.

We only work with international providers who meet acceptable privacy standards and commit to protecting your information according to this policy.

Children's Privacy

Our services are designed for adults dealing with financial stress. We don't knowingly collect information from anyone under 18 years old.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll delete such information from our systems as quickly as possible.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top shows when we last revised it.

If we make significant changes that affect how we handle your personal information, we'll notify you by email or through a prominent notice on our website. We encourage you to review this policy occasionally to stay informed about how we protect your data.

Continued use of our services after policy updates means you accept the revised terms. If you disagree with changes, you can stop using our services and request deletion of your information.

Privacy Policy